🛡️ ERPly Support and Maintenance Plans
Your system working today, growing with you tomorrow
At ERPly, we believe that the true value of the system is not achieved solely through implementation, but through ongoing support, quick problem resolution, and the continuous evolution of the system. That’s why we offer support plans tailored to the size, complexity, and growth pace of each client.
Our support is not a generic call center: it is a functional and technical team that understands your operations, your workflows, and your business objectives.
Basic
per month
Small businesses with standard flows. Perfect for small low-volume teams.
Add- Technical support
- Limited Functional Support
- No personalization
- There is no support
Growth
per month
SMEs with active modules and multiple users. Improve your processes and your team's productivity.
Add- Technical support
- Extended Functional Support
- Updates
- Improvements
High Priority
per month
Companies with critical or complex operations. Innovative functions and top-tier support for optimal performance.
Add- Improvements
- Personalized attention
- Consulting
- Continuous evolution
Schedule Support
per month
Projects with specific requirements. Specific functions with low performance priority.
Add- Monthly hour bank
- Settings
- Consulting
- Integrations
📌 All plans include tax updates and access to support via email and web platform. Support through WhatsApp Business and proactive consulting are available starting from the Growth plan.
🧰 What does our support include?
- Functional and Technical Support
- Consultants who know their modules and processes address their concerns.
- Multichannel Support
- Assistance through WhatsApp Business, email, and ticketing platform.
- Periodic Updates
- Continuous improvements, new features, legal or tax adjustments (for example, changes in DGII, TSS, ITBIS).
- Incident Monitoring and Improvements
- Request history, assigned priority, resolution times, and follow-up until effective closure.
- Continuous Training (Optional)
- Training for staff rotation, new processes, or newly activated functionalities.
- Evolutionary Consulting
- Periodic evaluations to identify new opportunities for automation or integration.
🎯 Why choose ERPly support?
- We serve with a real understanding of the Dominican context (DGII, ITBIS, 606/607, IR-17)
- You don't need to explain your process again: we documented your operation from day one
- We are your digital partner, not just your technical provider
- We help you evolve your system as you grow